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    Frequently Asked Questions

     

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    • Nestlé USA
      • About Nestle
        • Annual Report
        • How to Invest in Nestlé S.A.
          • Where Can I Find Answers to Questions About How to Invest in Nestlé S.A.
        • Contact Information
          • Can you help me locate a Nestlé employee?
            • We are occasionally contacted by people trying to locate a Nestlé employee they knew in the past. Because of our commitment to employee privacy, we are unable to provide this information.
          • How do I report a product quality issue?
            • Please call our Consumer Services Center at 1-800-225-2270. Representatives will be happy to assist you Monday through Friday, 8:00 AM to 8:00 PM, EST. It would be helpful for you to have the product and packaging information available when you call.
          • Where is the Nestlé USA Headquarters located?
            • 800 North Brand Boulevard
              Glendale, CA  91203
        • Facility Tours
          • Does Nestlé give factory tours in the U.S.?
            • Our manufacturing facilities are dedicated to producing the highest quality food and beverage products you have come to expect from Nestlé. Because of this commitment to quality, as well as safety, we do not provide public factory tours.
        • Social Issues
          • Does Nestlé use genetically modified foods in any of its products?
            • With our vast worldwide experience in the food industry, we recognize the potential gene technology has, in the longer term, to improve the quality, availability and nutritional value of food. We support a responsible application of gene technology for food production based on sound scientific research. In addition we concur with the shared opinion of numerous independent scientific bodies and international organizations that such crops are as safe as their traditional counterparts.

              The safety of our products and the integrity of the ingredients from which they are manufactured are paramount to Nestlé. Genetically modified crops, as all raw materials used by Nestlé, comply with strict regulatory and safety evaluations. We will continue to use ingredients derived from genetically modified crops wherever appropriate provided their safety is proven, as required for all ingredients.

              As a global food manufacturer and marketer, Nestlé takes into consideration local needs; cultural differences and consumer preference as well as attitudes concerning the use of ingredients derived from genetically modified crops. Wherever voluntary labeling schedules are introduced by governments, we will adhere to the position of that nations' food industry association.

              For more information regarding genetically modified foods, please contact the following:

              Grocery Manufacturers of America (GMA)
              1010 Wisconsin Ave. NW, Suite 900, Washington, DC 20007 [or phone (202) 337-9400]
              International Food Information Council (IFIC) - (202) 296-6540
              National Food Processors Association (NFPA) - (202) 637-8060

          • Cocoa Child Labor
            • The global chocolate and cocoa industry is launching a region-wide action program to promote responsible labor and sustainable farming practices in West African cocoa growing, in partnership with African governments, the International Labor Organization (ILO), the United States Agency for International Development (USAID), the United States Department of Labor, leading non-governmental organizations (NGOs) and local farmer organizations.

              The launch of the action program follows an international meeting in Accra, Ghana, attended by more than 150 stakeholders engaged in improving the well being of cocoa farming families and workers throughout West Africa.The International Institute of Tropical Agriculture (IITA), the Government of Ghana, USAID and the global chocolate/cocoa industry sponsored the conference.

              The region-wide program is the next step in more than 12 months' work by a broad international alliance of industry, governments, leading experts on labor and agricultural issues, activists, consumer coalitions and other stakeholders. In late 2001, the industry signed an International Protocol to ensure that cocoa is grown without abusive child or forced labor.

              "This action program will touch the lives of tens of thousands of cocoa farming families, while creating permanent, positive change in their communities," said John Rowsome, president of the Confectionery Manufacturers Association of Canada (CMAC) and a participant in the Ghana conference."Working closely with our partners, we are focusing our resources on where they will do the greatest good - on the ground, at the individual farm level."

              To promote responsible cocoa farming, the pilot programs will directly address labor practices on cocoa farms while seeking to improve the overall well being of the cocoa farming community.While varied and holistic in approach, the pilot programs are broadly grouped into two categories

              For additional information on this subject, please visit the Chocolate Manufacturers Association's Web site.

      • General Information
        • Collectible Items
          • Can you tell me the value of this Nestlé branded item?
            • We do not have information regarding "value" of Nestlé branded items. We suggest you consult a local library on collectibles or one of the many Internet sites that auction these types of items.
          • Do you have Nestlé collectible items?

            • Unfortunately, we do not have items (i.e. pins, posters, pens, magnets, etc...) available to send.

        • Donation/Sponsorship
          • About Donations & Sponsorship

            • We receive many worthwhile requests for product donations and sponsorships each day, and unfortunately, it's impossible for us to honor them all. Nestlé USA is a long time supporter of America's Second Harvest: The Nation's Food Bank Network, and we believe that the greatest support can be provided through their nationally coordinated food donation programs. Nestlé also works with the American Red Cross to provide food products and monetary donations for natural disasters such as wildfires, floods and hurricanes. If you would like to learn more about Nestlé's involvement in the Community, we invite you to visit our Community pages.

        • Product Availability
          • How can I obtain a Nestlé product that I enjoyed in another county and have not find in the U.S.?

            • Some Nestlé products may or may not be available in the U.S. In order to research your inquiry, please call our Consumer Services Center at 1-800-225-2270. Representatives are available to assist you Monday through Friday, 8:00 AM to 8:00 PM EST.

        • Promotions/Coupons/Samples
          • Can you please send coupons?

            • Please watch for our money-saving coupons in your favorite newspapers, Sunday supplements, and magazines. We do not provide coupons via the Internet.

          • Do you send out product samples?

            • We do not have a program for distributing samples to consumers, so please watch for money-saving coupons for our products in your favorite newspapers, Sunday supplements, and magazines.

          • How can I check the status of an order or rebate I submitted?

            • The projected shipping time on promotional items and rebates is stated on the order form. Typically, it is shipped 8-10 weeks from the date the order is received. Shipping via 3rd Class Mail adds another 7-10 days.

              If you feel that too much time has elapsed since you placed your order, or if you are dissatisfied with what you received, please call our Consumer Services Center at 1-800-225-2270, Monday through Friday, 8:00 AM to 8:00 PM EST.

    • Nestlé Brands Categories
      • Meals & Snacks
      • Smart Beverages
        • Bottled Water Information
          • For information about bottled waters, please visit Nestlé Waters.
        • NESTLÉ® JUICY JUICE®
          • For information about NESTLÉ® JUICY JUICE® 100% fruit juices, please visit JuicyJuice.com.
        • NESTLÉ® NESQUIK®
          • For information about NESTLE® NESQUIK®, please visit Nesquik.com.
        • NESTEA®
          • For information about NESTEA®, please visit Nestea.com.
      • Delightful Breaks
        • Coffee and Specialty Coffees
          • COFFEE: How much caffeine is in the Nestlé coffees?

            • Caffeine amounts based on a 6 oz. serving

              MOUNTAIN BLEND™ - approximately 45 mg. per serving

              NESCAFÉ® Classic Regular - approximately 65 mg. per serving

              NESCAFÉ® Clasico Regular - approximately 65 mg. per serving
              NESCAFÉ® Clasico Decaf - approximately 1-5 mg. per serving

              NESCAFÉ® GOURMET INSTANT Regular - approximately 65 mg. per serving

              NESCAFÉ® TASTER'S CHOICE® Regular - approximately 65 mg. per serving
              NESCAFÉ® TASTER'S CHOICE® Gourmet Roast  - approximately 65 mg. per serving
              NESCAFÉ® TASTER'S CHOICE® Decaf - approximately 1-5 mg. per serving
              NESCAFÉ® TASTER'S CHOICE® Flavors - approximately 45 mg. per serving

          • NESCAFÉ® TASTER'S CHOICE®

            • For information about NESCAFÉ® TASTER'S CHOICE®, please visit Tasterschoice.com.

        • Coffee Creamers and Whiteners
          • NESTLÉ® COFFEE-MATE®

            • For information about NESTLÉ® COFFEE-MATE®, please visit Coffee-mate.com.

        • Hot Beverages, Cocoa, and Chocolate
          • NESTLÉ® Hot Cocoa Mix
      • Baking Moments
        • Baking and Baked Goods
          • ALBERS®: Where can I find information about ALBERS® Corn Meal and Grits products?
            • For information regarding ALBERS® Corn Meal and Grits, please visit Verybestbaking.com.
          • LIBBY'S® PUMPKIN: Where can I find information about LIBBY'S® Pumpkin products?
          • NESTLE® TOLL HOUSE®: Where can I find information about the NESTLÉ® TOLL HOUSE® Morsels and Baking Ingredients?
            • For information regarding the NESTLÉ® TOLL HOUSE® Morsels and Baking Ingredients products, please visit VeryBestBaking.com.
        • Milks
          • NESTLÉ® CARNATION® Milks: Where can I find answers to questions regarding evaporated and nonfat dry milk products?
            • For answers to frequently asked questions concerning NESTLÉ® CARNATION® milks, please visit VeryBestBaking.com.
      • Nutritious Fare
        • Infant Formulas
        • Sports Nutrition
          • For information regarding Sports Nutrition, please visit PowerBar.com
      • Tasty Treats
        • Chocolate, Sugar Candy and Snacks
          • Chocolate Appearance: Why does chocolate sometimes have a white or gray look to it?
            • Real chocolate has a large amount of cocoa butter in its formulation that can separate from the other ingredients. The cocoa butter will rise to the surface when subjected to extreme heat. Then when cooled, the surface of the chocolate can appear as looking a cloudy gray or white or have spots on it. This is known as "chocolate bloom". Bloom may cause the chocolate to lose its normal, creamy texture and flavor. The age of a product is not a factor regarding bloom. Bloom can happen on very fresh chocolate. We recommend that real chocolate be stored between 60-70 degrees.
          • Chocolate History/Production: How is chocolate made? What is the history of chocolate?
          • Chocolate History: Who invented milk chocolate?
            • In 1876 in Vevey, Switzerland, Daniel Peter, a chocolate manufacturer and neighbor of Henri Nestlé, devised a way of adding Nestlé Condensed Milk to chocolate, creating the product we enjoy today known as milk chocolate. His chocolate company, Peter, Cailler, Kohler later merged with Nestlé.
          • Foreign Confections: How can I get a Nestlé confection I tried in another country?

            • Many Nestlé Confections are marketed worldwide and not imported to the U.S. by Nestlé USA. They may sometimes have a very noticeable taste difference depending on the country and/or region of the world and are formulated to meet the preferences of the majority of consumers in those areas. However, there are some confection items that Nestlé USA does import, such as Perugina, Baci, After Eight, and Carlos V.

          • Ingredient/Nutrition - Caffeine: Does chocolate have a lot of caffeine it in it?

            • The amount of caffeine (a naturally occurring substance and chemical in many foods) found in a chocolate bar is minimal compared to a cup (6-oz) of regular brewed coffee. Actually the amounts found in a chocolate bar can be closer to a cup of decaffeinated coffee.

              For example, a 1.55-oz NESTLÉ® CRUNCH® bar has less than 12 mg. of caffeine, whereas a 6-oz cup of brewed coffee has between 65 and 150 mg. of caffeine.

          • Ingredient/Nutrition - Caffeine: Does white chocolate contain caffeine?

            • White chocolate contains an insignificant amount of caffeine because it does not contain chocolate liquor. Practically all of the caffeine in chocolate bars comes from the chocolate liquor. There is about 2.5 mg. caffeine in a 1.5 oz. serving of white chocolate.

          • Ingredient/Nutrition - Peanuts/Nuts: Why does Nestlé state “nut and or peanut traces” on candy that does not have nuts or peanuts?
            • Some Nestlé USA's confection products that do not have peanuts/nuts added as an ingredient have a statement regarding "peanut/nut" listed at the end of the ingredient statement. This is done for those people who are allergic to peanut protein or nuts. In many cases, our chocolate products, both those with peanuts as an ingredient and those without peanuts/nuts, are manufactured on the same production line. Even though each product is manufactured individually in separate production runs, and we exercise absolute care in the cleaning procedures between the runs, there is still a remote possibility that a peanut and/or nut or peanut/nut fragment (trace) may find its way into a product where peanuts are not otherwise added as an ingredient. Because even a trace amount of peanut/nuts is able to elicit a reaction in people with severe peanut/nut allergies, we feel it is best to call out "peanut/nut traces" at the end of the ingredient statement as a precautionary measure.
          • NESTLÉ® BABY RUTH®: How did the bar get its name?
            • The rumor that the NESTLÉ® BABY RUTH® candy bar was named for Babe Ruth, the home run king, is false. The name honors President and Mrs. Grover Cleveland's daughter, endearingly referred to as "Baby Ruth."
          • NESTLÉ® BUTTERFINGER®: How did the bar get its name?
            • NESTLÉ® BUTTERFINGER®, introduced in 1928 by the Curtiss Candy Company, got its name through a public contest. "Butterfinger" was a popular expression of the day, used by sportscasters to describe athletes who couldn't keep a grip on the baseball or football.
          • NESTLÉ® CRUNCH®: How long does it take to make a NESTLÉ® CRUNCH® bar?

            • From start to finish, it takes approximately 50 minutes.

          • NESTLÉ® GOOBERS®: Where did the name come from?
            • "Goober" is Southern slang for peanut.
          • Storage: Does freezing/refrigerating chocolate bars extend their shelf life?

            • Unfortunately, freezing or refrigerating any type of chocolate does not make them stay fresher longer. Chocolate should always be stored between 60-70 degrees.

          • WONKA® : Are the sugar candies peanut/nut free?

            • Almost all the WONKA® candies are peanut/nut free except WONKA® OOMPAS® and WONKA® Bar. We recommend consumers should always read the ingredient statement for the most current information.

          • WONKA®: Are the candies gluten free?
            • Almost all the WONKA® candies are gluten free except WONKA® OOMPAS® and the WONKA® Bar. We recommend that consumers always read the ingredient statement for the most current information.
          • WONKA®: Can I visit the Willy Wonka Candy Factory?
            • The Willy Wonka Candy Factory is dedicated to producing the highest quality candies that you would expect from Willy Wonka and Nestlé. Because of this commitment to quality, as well as safety, we do not provide public factory tours.
          • WONKA®: Does WONKA® have its own Web site?
            • Yes, to visit the world of Willy Wonka and the Oompa Loompas, go to Wonka.com  where you can experience interactive games, fun educational activities, contests, coloring pages and more!
        • Frozen Desserts
          • For information about Frozen Desserts
      • Nestlé Professional
        • Where can I get information about Nestlé Professional?
      • Pet Care
        • Pet Food and Treats
          • For information about pet food and treats, please visit Purina.com.
      • Specialty Foods
    • Recipes & Tips
      • Cooking/Baking Tips
        • Where can I find baking advice for the Nestlé baking products?
        • Where can I find cooking tips and advice for the BUITONI® Refrigerated Pastas & Sauces?

          • For helpful suggestions and meal ideas, please visit Buitoni.com.

      • Recipes using Nestlé Products
        • Where can I find recipe ideas?

          • Please visit us at Meals.com for some wonderful recipe ideas.

        • Where can I find recipes using BUITONI® Refrigerated Pasta & Sauce products?
          • For great recipes using the BUITONI® Refrigerated Pasta & Sauce products, please visit Buitoni.com.
        • Where can I find recipes using the Nestlé baking products?
          • For hundreds of great recipes using the Nestlé baking products please visit our Web site at www.VeryBestBaking.com.
    • Recruitment
      • All Recruitment Questions
        • What is Nestlé USA’s vision?
          • Our vision is to be the very best food and beverage company in the United States. Nestlé USA embodies Good Food, Good Life by offering superior food, nutrition, health and wellness solutions to our consumers and customers. Through superior consumer insight, we will understand consumers’ nutritional and emotional preferences and serve them better by anticipating their future needs and providing them with innovative branded products and communications.
        • If I’m not a student at one of Nestlé’s key schools, can I still apply for a job at Nestlé?
          • Absolutely!  We recruit from key schools, but take resumes from all schools across the country.  You can submit your resume by going to Nestlejobs.com and clicking on “Campus Job Search” under the heading “Job Opportunities."
        • Does Nestlé offer Relocation Assistance?
          • Yes! Nestlé offers relocation assistance to our employees. Nestle values the well-being of our team members. Our relocation packages ensure that we stay true to this value.
        • Does Nestlé offer international opportunities?
          • Yes, Nestlé is the world’s largest food and beverage company. Nestlé operates in over 100 countries. Therefore, international opportunities are available to Nestlé employees throughout their careers. 
        • Does Nestlé offer training and development opportunities to their employees?
          • Nestlé is a learning organization.  Our on the job training and developmental courses are tailored to ensure that employees thrive while supporting company wide goals.
        • What type of benefits does Nestlé offer?
          • Nestle offers very competitive Benefits in the marketplace. For more information about the Benefits we offer, please see the “Benefits” section under the “Working With Us” heading of Nestlejobs.com.
        • Why Nestlé versus other companies?

          • We’re a company focused on growth that has the financial backing of the world’s largest food company to support our vision in the US.

            Marketing – Highly valued and considered a core competency for our business.

            Brands - We are the creators and nurturers of a diverse portfolio of power brands.

            A future - We will not be acquired; instead we will drive industry growth.

            Stability – Since Nestlé USA is not traded on the American stock exchange, we are not as influenced by Wall Street as some of our competitors.

            Resources - Our enormous human and financial capital includes some of the world’s best technical and marketing expertise.

            Infrastructure - From research to package design to finance, at Nestlé you have support.  At a small company such as a dot.com, expect to do a lot of that yourself.

            Only three layers - We have a flat organizational structure which enables faster speed to market and ensures future success.

            Training - We are a learning organization.  We have a proven track record of on-the-job training, and have developed formalized training to complement it.

            International experience - We provide opportunities to gain international experience later in your career (5+ years).

        • Do I need previous experience in the field I am interested in applying to?

          • Considering the hundreds of resumes we receive for professional/experienced hires, previous experience will certainly give your resume more consideration, but that does not mean you will not be considered.